Public Transport Victoria
State GovernmentVictorian public transport authority. Myki: $494M→$1.5B original, $544M→$680M overhaul. Total lifecycle $2.8B.
Outsourcing Vendors
3
Total Contracts
3
Work Performed In
Myki ticketing system has been managed by overseas vendors since inception: Kamco consortium (2005), NTT Data (2010-2023), Conduent USA (2023-present). HCLTech building concession platform. 26c of every $1 in fare revenue goes to running the system vs 10c global benchmark.
In Plain English
- Public Transport Victoria has 3 outsourcing vendor relationships recorded on AusTender.
- NTT Data
- HCL Technologies
- NTT Data ($3.0B) — B total Myki lifetime cost
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| NTT Data | Managed Services | — NTT Data: $700M 7-year myki contract extension (2016). Replaced by Conduent in 2023. | Confirmed |
| HCL Technologies | Outsourced Dev | — HCLTech: $34M concession entitlement platform for new myki. Work paused by DTP. | Confirmed |
| NTT Data | Managed Services | $3.0B B total Myki lifetime cost | Confirmed |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“Myki overhaul blew out $136.8M (25%) from $543.6M to $680.4M with 18-month delay. Conduent $1.96B contract. Total 15-year cost estimated at $2.8B. System will absorb 26c of every $1 in fare revenue vs 10c global benchmark. Auditor says value for money unclear.”
“VAGO report: Myki overhaul blew out $136.8M (25%). Total 15-year cost $2.8B. System absorbs 26c of every $1 in fare revenue vs 10c global benchmark. DTP failed to resolve known issues before awarding contract.”
“Conduent (US) awarded $1.7B 15-year contract replacing NTT Data as myki operator. NTT Data had previously held a $700M 7-year extension from 2016.”
“Myki cost blew out from $494M to $1.5B with delivery quadrupling from 2 years to 9+ years. World's most expensive smartcard ticketing system.”
“IEEE Spectrum documented myki's troubled history. Original $494M contract blew out to $1.5B. Delivery quadrupled from 2 years to 9+ years.”
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This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify — not everything that exists.
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