Public Transport Victoria
State GovernmentVictorian public transport authority. Myki: $494M→$1.5B original, $544M→$680M overhaul. Total lifecycle $2.8B.
Outsourcing Vendors
3
Total Contracts
3
Work Performed In
Myki ticketing system has been managed by overseas vendors since inception: Kamco consortium (2005), NTT Data (2010-2023), Conduent USA (2023-present). HCLTech building concession platform. 26c of every $1 in fare revenue goes to running the system vs 10c global benchmark.
In Plain English
- Public Transport Victoria has 3 outsourcing vendor relationships recorded on AusTender.
- NTT Data
- HCL Technologies
- NTT Data ($3.0B), B total Myki lifetime cost
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| NTT Data | Managed Services | — NTT Data: $700M 7-year myki contract extension (2016). Replaced by Conduent in 2023. | Confirmed |
| HCL Technologies | Outsourced Dev | — HCLTech: $34M concession entitlement platform for new myki. Work paused by DTP. | Confirmed |
| NTT Data | Managed Services | $3.0B B total Myki lifetime cost | Confirmed |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“Myki overhaul blew out $136.8M (25%) from $543.6M to $680.4M with 18-month delay. Conduent $1.96B contract. Total 15-year cost estimated at $2.8B. System will absorb 26c of every $1 in fare revenue vs 10c global benchmark. Auditor says value for money unclear.”
“VAGO report: Myki overhaul blew out $136.8M (25%). Total 15-year cost $2.8B. System absorbs 26c of every $1 in fare revenue vs 10c global benchmark. DTP failed to resolve known issues before awarding contract.”
“Conduent (US) awarded $1.7B 15-year contract replacing NTT Data as myki operator. NTT Data had previously held a $700M 7-year extension from 2016.”
“Myki cost blew out from $494M to $1.5B with delivery quadrupling from 2 years to 9+ years. World's most expensive smartcard ticketing system.”
“IEEE Spectrum documented myki's troubled history. Original $494M contract blew out to $1.5B. Delivery quadrupled from 2 years to 9+ years.”
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This list is not complete, and never will be
If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.
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This list is not complete, and never will be
If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.
This started as an ASX 200 project and mostly still is. It has widened as stories landed from outside that list, so it now also covers employers that aren't ASX-listed, like Canva, Allianz Australia, SS&C and Crown Resorts, along with government departments and agencies. Companies get added when something surfaces about them, not by working through a list in order.
Australian companies are under no obligation to disclose where their work is done, and there is no register of offshored jobs. Everything here comes from something that surfaced publicly: an annual report, a modern slavery statement, a news article, a union statement, a government contract, or a tip from someone who was there.
So an absence usually means nobody has reported on that company and we haven't got to it yet, not that it keeps its work onshore. Some of the biggest offshorers say nothing at all. And because each figure counts only what a source actually stated, the real numbers can often run higher, sometimes much higher.
Every figure links to the source it came from, so you can judge it yourself rather than take our word for it. If you know something that is missing or wrong, tell us. Corrections are published, not quietly buried.
This profile reflects public information at the time of publication and may not match current operations. Is something wrong or missing about Public Transport Victoria? Submit a correction. We welcome input from companies, employees, and researchers.