TPG Telecom
ASX:TPGAustralia's third-largest telco. Brands include Vodafone, iiNet, TPG, Felix.
Reported Offshore Headcount
2,900+
reported 1 Feb 2024, Tech Mahindra acquires Orchid Cybertech (TPG Telecom) — 2,900+ employe...
Estimated % of Workforce
~88.4%
illustrative, not directly reported by the company
Destination Countries
Annual report confirms Manila shared service operations outsourced after sale of Orchid Cybertech to Tech Mahindra. Consulting and outsourced services costs increased due to this.
Financial Context
Market Cap
$10.5B
Revenue
$5.7B
Net Profit
$300M
Estimated Wage Differential
~$247M/yr
CEO: Inaki Berroeta
$7,113,000
91x avg Australian worker
Illustrative wage differential: if the 2,900+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$247M/yr (~82.3% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Every dollar paid offshore leaves the Australian economy, reducing local wages, tax receipts, and economic circulation. Why it matters
Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2024, TPG Telecom was reported to have 2,900+ offshore contractors and staff.
- This represents ~88.4% when compared to its current workforce of 3,282 (illustrative comparison only, not directly reported by the company).
- Known outsourcing partners include Tech Mahindra.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- February 2024TPG Telecom cut approximately 3,000 jobs as part of a major restructure following the Vodafone merger. The cuts represented a significant portion of the combined workforce. [iTnews]
- 2020TPG Telecom merged with Vodafone Hutchison Australia in a $15 billion deal, creating Australia's third-largest telco. The combined entity inherited Vodafone's offshore operations in India and the Philippines. [AFR]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 30 Jun 2025 | Customer Support | 🇮🇳 India | — | Estimated |
| 30 Jun 2025 | Customer Support | 🇵🇭 Philippines | — | Estimated |
| 30 Jun 2025 | Customer Support | 🇿🇦 South Africa | — | Estimated |
| 30 Jun 2025 | IT | 🇮🇳 India | — | Estimated |
| 30 Jun 2025 | IT | 🇵🇭 Philippines | — | Estimated |
| 1 Dec 2025 | Call Centre | 🇵🇭 Philippines | — | Confirmed |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Tech Mahindra | BPO | — Acquired Orchid Cybertech (2,900 staff Philippines, US3M revenue) for AUDM in Feb 2024. Primary client is TPG. Customer support operations from Philippines. | Confirmed |
Other Telecommunications Companies That Offshore
Other companies in telecommunications with reported offshore operations.
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”
“Since 2012, Computershare has employed the services of Cognizant Worldwide Limited (Cognizant) to provide contact centre operations, including voice and chat channel support. The number of staff working for Computershare (through Cognizant) in Manila ranges from 250 – 450 people, depending on seasonal variances”
“TPG Telecom merged with Vodafone Hutchison Australia in a $15 billion deal creating Australia's third-largest telco. The combined entity inherited Vodafone's offshore operations in India and the Philippines.”
“Vodafone Hutchison Australia awarded Tech Mahindra 5-year managed IT services contract, consolidating four previous vendors (Ericsson, HP, Tata, IBM).”
Additional Sources
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This list is not complete, and never will be
If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.
Read whyShow less
This list is not complete, and never will be
If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.
This started as an ASX 200 project and mostly still is. It has widened as stories landed from outside that list, so it now also covers employers that aren't ASX-listed, like Canva, Allianz Australia, SS&C and Crown Resorts, along with government departments and agencies. Companies get added when something surfaces about them, not by working through a list in order.
Australian companies are under no obligation to disclose where their work is done, and there is no register of offshored jobs. Everything here comes from something that surfaced publicly: an annual report, a modern slavery statement, a news article, a union statement, a government contract, or a tip from someone who was there.
So an absence usually means nobody has reported on that company and we haven't got to it yet, not that it keeps its work onshore. Some of the biggest offshorers say nothing at all. And because each figure counts only what a source actually stated, the real numbers can often run higher, sometimes much higher.
Every figure links to the source it came from, so you can judge it yourself rather than take our word for it. If you know something that is missing or wrong, tell us. Corrections are published, not quietly buried.
This profile reflects public information at the time of publication and may not match current operations. Is something wrong or missing about TPG Telecom? Submit a correction. We welcome input from companies, employees, and researchers.