TPG Telecom

ASX:TPGPartial
Telecommunications3,282 employees
Offshoring Summary
Figures reported in public sources at the dates shown. Current numbers may differ.

Reported Offshore Headcount

2,900+

reported 1 Feb 2024 โ€” Tech Mahindra acquires Orchid Cybertech (TPG Telecom) โ€” 2,900+ employe...

Estimated % of Workforce

~88.4%

illustrative โ€” not directly reported by the company

Destination Countries

๐Ÿ‡ต๐Ÿ‡ญ Philippines๐Ÿ‡ฎ๐Ÿ‡ณ India๐Ÿ‡ฟ๐Ÿ‡ฆ South Africa

Financial Context

Market Cap

$10.5B

Revenue

$5.7B

Net Profit

$300M

Estimated Wage Differential

~$247M/yr

CEO

Inaki Berroeta

CEO Total Pay

$7,113,000

CEO earns

65x the average Australian worker

avg Australian salary $110K+/yr

Illustrative wage differential: if the 2,900+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$247M/yr (~82.3% of reported net profit). This is an estimate based on industry averages, not company-specific data.

Would this company be profitable without offshoring?

Financial data: FY2024. Estimate uses avg AU cost of $110,000+/yr (salary only, excluding super, office, recruitment) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.

In Plain English

  • In 2024, TPG Telecom was reported to have 2,900+ offshore contractors and staff.
  • This represents ~88.4% when compared to its current workforce of 3,282 (illustrative comparison only โ€” not directly reported by the company).
  • Known outsourcing partners include Tech Mahindra.
  • 3,000 Australian jobs have been cut.

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

The Story

  • 2020TPG Telecom merged with Vodafone Hutchison Australia in a $15 billion deal, creating Australia's third-largest telco. The combined entity inherited Vodafone's offshore operations in India and the Philippines. [AFR]
  • February 2024TPG Telecom cut approximately 3,000 jobs as part of a major restructure following the Vodafone merger. The cuts represented a significant portion of the combined workforce. [iTnews]

All facts sourced from public reporting. No editorial commentary. Click source links to verify.

Offshoring Timeline

DateDepartmentCountryHeadcountConfidence
30 Jun 2025Customer Support๐Ÿ‡ฎ๐Ÿ‡ณ Indiaโ€”Estimated
30 Jun 2025Customer Support๐Ÿ‡ต๐Ÿ‡ญ Philippinesโ€”Estimated
30 Jun 2025Customer Support๐Ÿ‡ฟ๐Ÿ‡ฆ South Africaโ€”Estimated
30 Jun 2025IT๐Ÿ‡ฎ๐Ÿ‡ณ Indiaโ€”Estimated
30 Jun 2025IT๐Ÿ‡ต๐Ÿ‡ญ Philippinesโ€”Estimated
1 Dec 2025Call Centre๐Ÿ‡ต๐Ÿ‡ญ Philippinesโ€”Confirmed

Layoff Events

DateHeadcountLocationDepartmentNotes
20 Feb 20243,000Australiaโ€”โ€”

Consultancy Engagements

VendorTypeContract ValueStatus
Tech MahindraBPOโ€”Confirmed

Telecommunications Peers

How TPG Telecom's known offshore percentage (88.4%+) compares to reviewed telecommunications peers.

CompanyASXKnown Offshore*Offshore Destinations
Aussie BroadbandABBNone found-
ChorusCNUNone found-
SuperloopSLCNone found-
TelstraTLS35.7%+
๐Ÿ‡ฎ๐Ÿ‡ณ India๐Ÿ‡ต๐Ÿ‡ญ Philippines๐Ÿ‡ป๐Ÿ‡ณ Vietnam๐Ÿ‡ฌ๐Ÿ‡ง UK
Optus57.1%+
๐Ÿ‡ต๐Ÿ‡ญ Philippines๐Ÿ‡ฎ๐Ÿ‡ณ India

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

News
List of Australian Companies Outsourcing Contact Centres - Matchboard 2025
โ€œIAG (8.5 million customers) outsources at least part of their contact centre in 2025.โ€
Modern Slavery Statement
Computershare Limited Modern Slavery Statement
โ€œSince 2012, Computershare has employed the services of Cognizant Worldwide Limited (Cognizant) to provide contact centre operations, including voice and chat channel support. The number of staff working for Computershare (through Cognizant) in Manila ranges from 250 โ€“ 450 people, depending on seasonal variancesโ€