TPG Telecom
ASX:TPGAustralia's third-largest telco. Brands include Vodafone, iiNet, TPG, Felix.
Reported Offshore Headcount
2,900+
reported 1 Feb 2024 — Tech Mahindra acquires Orchid Cybertech (TPG Telecom) — 2,900+ employe...
Estimated % of Workforce
~88.4%
illustrative — not directly reported by the company
Destination Countries
Annual report confirms Manila shared service operations outsourced after sale of Orchid Cybertech to Tech Mahindra. Consulting and outsourced services costs increased due to this.
Financial Context
Market Cap
$10.5B
Revenue
$5.7B
Net Profit
$300M
Estimated Wage Differential
~$247M/yr
CEO — Inaki Berroeta
$7,113,000
91x avg Australian worker
Illustrative wage differential: if the 2,900+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$247M/yr (~82.3% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Every dollar paid offshore leaves the Australian economy — reducing local wages, tax receipts, and economic circulation. Why it matters
Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2024, TPG Telecom was reported to have 2,900+ offshore contractors and staff.
- This represents ~88.4% when compared to its current workforce of 3,282 (illustrative comparison only — not directly reported by the company).
- Known outsourcing partners include Tech Mahindra.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- 2020TPG Telecom merged with Vodafone Hutchison Australia in a $15 billion deal, creating Australia's third-largest telco. The combined entity inherited Vodafone's offshore operations in India and the Philippines. [AFR]
- February 2024TPG Telecom cut approximately 3,000 jobs as part of a major restructure following the Vodafone merger. The cuts represented a significant portion of the combined workforce. [iTnews]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 30 Jun 2025 | Customer Support | 🇮🇳 India | — | Estimated |
| 30 Jun 2025 | Customer Support | 🇵🇭 Philippines | — | Estimated |
| 30 Jun 2025 | Customer Support | 🇿🇦 South Africa | — | Estimated |
| 30 Jun 2025 | IT | 🇮🇳 India | — | Estimated |
| 30 Jun 2025 | IT | 🇵🇭 Philippines | — | Estimated |
| 1 Dec 2025 | Call Centre | 🇵🇭 Philippines | — | Confirmed |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Tech Mahindra | BPO | — Acquired Orchid Cybertech (2,900 staff Philippines, US3M revenue) for AUDM in Feb 2024. Primary client is TPG. Customer support operations from Philippines. | Confirmed |
Other Telecommunications Companies That Offshore
Other companies in telecommunications with reported offshore operations.
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”
“Since 2012, Computershare has employed the services of Cognizant Worldwide Limited (Cognizant) to provide contact centre operations, including voice and chat channel support. The number of staff working for Computershare (through Cognizant) in Manila ranges from 250 – 450 people, depending on seasonal variances”
“Vodafone Hutchison Australia awarded Tech Mahindra 5-year managed IT services contract, consolidating four previous vendors (Ericsson, HP, Tata, IBM).”
Additional Sources
This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify — not everything that exists.
Is something wrong or missing? Submit a correction. We welcome input from companies, employees, and researchers.