TPG Telecom
ASX:TPGPartialReported Offshore Headcount
2,900+
reported 1 Feb 2024 โ Tech Mahindra acquires Orchid Cybertech (TPG Telecom) โ 2,900+ employe...
Estimated % of Workforce
~88.4%
illustrative โ not directly reported by the company
Destination Countries
Financial Context
Market Cap
$10.5B
Revenue
$5.7B
Net Profit
$300M
Estimated Wage Differential
~$247M/yr
CEO
Inaki Berroeta
CEO Total Pay
$7,113,000
CEO earns
65x the average Australian worker
avg Australian salary $110K+/yr
Illustrative wage differential: if the 2,900+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$247M/yr (~82.3% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Financial data: FY2024. Estimate uses avg AU cost of $110,000+/yr (salary only, excluding super, office, recruitment) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2024, TPG Telecom was reported to have 2,900+ offshore contractors and staff.
- This represents ~88.4% when compared to its current workforce of 3,282 (illustrative comparison only โ not directly reported by the company).
- Known outsourcing partners include Tech Mahindra.
- 3,000 Australian jobs have been cut.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- 2020TPG Telecom merged with Vodafone Hutchison Australia in a $15 billion deal, creating Australia's third-largest telco. The combined entity inherited Vodafone's offshore operations in India and the Philippines. [AFR]
- February 2024TPG Telecom cut approximately 3,000 jobs as part of a major restructure following the Vodafone merger. The cuts represented a significant portion of the combined workforce. [iTnews]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 30 Jun 2025 | Customer Support | ๐ฎ๐ณ India | โ | Estimated |
| 30 Jun 2025 | Customer Support | ๐ต๐ญ Philippines | โ | Estimated |
| 30 Jun 2025 | Customer Support | ๐ฟ๐ฆ South Africa | โ | Estimated |
| 30 Jun 2025 | IT | ๐ฎ๐ณ India | โ | Estimated |
| 30 Jun 2025 | IT | ๐ต๐ญ Philippines | โ | Estimated |
| 1 Dec 2025 | Call Centre | ๐ต๐ญ Philippines | โ | Confirmed |
Layoff Events
| Date | Headcount | Location | Department | Notes |
|---|---|---|---|---|
| 20 Feb 2024 | 3,000 | Australia | โ | โ |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Tech Mahindra | BPO | โ | Confirmed |
Telecommunications Peers
How TPG Telecom's known offshore percentage (88.4%+) compares to reviewed telecommunications peers.
| Company | ASX | Known Offshore* | Offshore Destinations |
|---|---|---|---|
| Aussie Broadband | ABB | None found | - |
| Chorus | CNU | None found | - |
| Superloop | SLC | None found | - |
| Telstra | TLS | 35.7%+ | ๐ฎ๐ณ India๐ต๐ญ Philippines๐ป๐ณ Vietnam๐ฌ๐ง UK |
| Optus | 57.1%+ | ๐ต๐ญ Philippines๐ฎ๐ณ India |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
โIAG (8.5 million customers) outsources at least part of their contact centre in 2025.โ
โSince 2012, Computershare has employed the services of Cognizant Worldwide Limited (Cognizant) to provide contact centre operations, including voice and chat channel support. The number of staff working for Computershare (through Cognizant) in Manila ranges from 250 โ 450 people, depending on seasonal variancesโ