Transurban Group
ASX:TCLAustralia's largest toll road operator. Roads in Melbourne, Sydney, Brisbane, and North America.
Reported Offshore Headcount
100+
reported 1 Jan 2020 — Transurban offshores 100 call centre jobs to Manila
Estimated % of Workforce
~2.4%
illustrative — not directly reported by the company
Destination Countries
Modern slavery statement confirms offshore call centres in the Philippines. Engaged independent auditors for on-site social and labour audits.
Financial Context
Market Cap
$40.0B
Revenue
$4.2B
Net Profit
$800M
Estimated Wage Differential
~$9M/yr
CEO — Michelle Jablko
$5,329,000
68x avg Australian worker
Illustrative wage differential: if the 100+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$9M/yr (~1.1% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Every dollar paid offshore leaves the Australian economy — reducing local wages, tax receipts, and economic circulation. Why it matters
Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2020, Transurban Group was reported to have 100+ offshore contractors and staff.
- This represents ~2.4% when compared to its current workforce of 4,100 (illustrative comparison only — not directly reported by the company).
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 1 Jan 2025 | Call Centre | 🇵🇭 Philippines | — | Estimated |
| 30 Jun 2025 | Call Centre | 🇵🇭 Philippines | — | Estimated |
Other Transport Companies That Offshore
Other companies in transport with reported offshore operations.
| Company | ASX | Reported Offshore | Offshore Destinations |
|---|---|---|---|
| Qantas Airways | QAN | 400+ | 🇵🇭 Philippines🇸🇬 Singapore |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
Additional Sources
This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify — not everything that exists.
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