Concentrix
🇺🇸 USAHeadquartered in USA
3
Australian Clients
3
Private Sector Clients
In The News
- 25 May 2026NAB plans to hire up to 1000 more staff in India and Vietnam
- 1 Sept 2024Westpac outsourcing via TCS
- 1 May 2024Concentrix ATO external service centre contract — $47M (May 2024 to June 2026)
- 29 Feb 2024Westpac cuts 132 jobs, half outsourced to India and Philippines via Genpact, TCS and Concentrix
Private Sector Clients
| Client | Type | Status |
|---|---|---|
| Optus | BPO | Confirmed |
| Telstra(TLS) | BPO | Confirmed |
| Westpac Banking Corporation(WBC) | BPO | Confirmed |
News & Sources
NAB has 5000 workers in Gurugram and Bengaluru, India, and around 2000 in Hanoi and Ho Chi Minh City, Vietnam — 7000 total, ~18% of NAB's workforce. CEO Andrew Irvine visited the Indian operations over two days in March 2026 and a person inside the bank said NAB is open to hiring more than 1000 additional people across India and Vietnam. Added 100 staff in Vietnam in March and April 2026. CBA's India staff: 6788 as of June 30 (15% of total). ANZ: ~9000 in Bangalore and 2000 in Manila (28% of workforce). Westpac uses contractors Genpact and Concentrix. FSU national assistant secretary Nicole McPherson: "The notion that Australia lacks enough skilled workers, especially in technology and engineering, is laughable, given these are the exact types of jobs being targeted in sweeping job cuts." Bain Australia partner Nick Therkelsen: "The big tech companies are looking for top talent — and paying essentially American wages."
Offshoring of 70 positions involved service providers Genpact, Tata Consulting Services, and Concentrix.