NSW Government (ServiceFirst)

State Government

NSW shared corporate services.

Outsourcing Summary
Based on AusTender records and public reporting.

Outsourcing Vendors

1

Total Contracts

1

Work Performed In

Via outsourcing vendors

In Plain English

  • NSW Government (ServiceFirst) has 1 outsourcing vendor relationship recorded on AusTender.
  • Infosys

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

Consultancy Engagements

VendorTypeContract ValueStatus
InfosysManaged ServicesConfirmed

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

News
ServiceFirst to shut down, outsourced to Infosys/Unisys - iTnews
NSW government sealed $215M deal with Infosys and Unisys to take over ServiceFirst. 30% of work (~80 jobs) sent offshore. 70:30 onshore/offshore split. 254 staff affected, only 112 opted for redeployment.

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This list is not complete, and never will be

If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.

Read why

This started as an ASX 200 project and mostly still is. It has widened as stories landed from outside that list, so it now also covers employers that aren't ASX-listed, like Canva, Allianz Australia, SS&C and Crown Resorts, along with government departments and agencies. Companies get added when something surfaces about them, not by working through a list in order.

Australian companies are under no obligation to disclose where their work is done, and there is no register of offshored jobs. Everything here comes from something that surfaced publicly: an annual report, a modern slavery statement, a news article, a union statement, a government contract, or a tip from someone who was there.

So an absence usually means nobody has reported on that company and we haven't got to it yet, not that it keeps its work onshore. Some of the biggest offshorers say nothing at all. And because each figure counts only what a source actually stated, the real numbers can often run higher, sometimes much higher.

Every figure links to the source it came from, so you can judge it yourself rather than take our word for it. If you know something that is missing or wrong, tell us. Corrections are published, not quietly buried.

This profile reflects public information at the time of publication and may not match current operations. Is something wrong or missing about NSW Government (ServiceFirst)? Submit a correction. We welcome input from companies, employees, and researchers.