Genpact

🇮🇳 India

Headquartered in India

Australian Clients

Private Sector Clients

In The News

9 Apr 2026Bendigo banks on the bots to break the wage spiral
1 Sept 2024Westpac outsourcing via TCS
29 Feb 2024Westpac cuts 132 jobs, half outsourced to India and Philippines via Genpact, TCS and Concentrix

Private Sector Clients

Client	Type	Status
ANZ(ANZ)	BPO	Confirmed
Bendigo and Adelaide Bank(BEN)	BPO	Confirmed
NAB(NAB)	BPO	Confirmed
Westpac Banking Corporation(WBC)	BPO	Confirmed

News & Sources

Bendigo banks on the bots to break the wage spiral9 Apr 2026

Bendigo and Adelaide Bank will use Indian giant Infosys for IT services, software engineering and AI tools for the next seven years, and American IT company Genpact for process optimisation for six years. CEO Richard Fennell said the deals will save $65–75M per year by FY2028 — roughly 10% of Bendigo's wages bill. Bendigo already inked a multi-year Google Cloud/AI deal in late 2025. Headcount cuts not yet disclosed; the bank said it wanted to brief staff first. Job cuts will come in technology and business operations.

Westpac outsourcing via TCS1 Sept 2024

Offshoring of 70 positions involved service providers Genpact, Tata Consulting Services, and Concentrix.

Westpac cuts 132 jobs, half outsourced to India and Philippines via Genpact, TCS and Concentrix29 Feb 2024