Estimated % of Workforce
~1.4%
illustrative — not directly reported by the company
Destination Countries
Modern slavery statement: engages contingent labour based in the Philippines. Analysed offshore service providers for living wage issues.
Financial Context
Market Cap
$9.0B
Revenue
$8.2B
Net Profit
$500M
Estimated Wage Differential
~$5M/yr
CEO — David Koczkar
$4,720,000
61x avg Australian worker
Illustrative wage differential: if the 56+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$5M/yr (~1% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Every dollar paid offshore leaves the Australian economy — reducing local wages, tax receipts, and economic circulation. Why it matters
Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2025, Medibank Private was reported to have 56+ offshore contractors and staff.
- This represents ~1.4% when compared to its current workforce of 3,956 (illustrative comparison only — not directly reported by the company).
- 🇵🇭 56+ staff reported in Philippines in Call Centre, Customer Support, Back Office.
- Known outsourcing partners include Serco.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
Department Breakdown
| Department | Country | Headcount | Confidence |
|---|---|---|---|
| Customer Support | 🇵🇭 Philippines | 56 | Estimated |
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 1 Jan 2025 | Back Office | 🇵🇭 Philippines | — | Estimated |
| 30 Jun 2025 | IT | 🇮🇳 India | — | Estimated |
| 30 Jun 2025 | Customer Support | 🇵🇭 Philippines | 56 | Estimated |
| 1 Dec 2025 | Call Centre | 🇵🇭 Philippines | — | Confirmed |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Serco | BPO | — | Confirmed |
Other Insurance Companies That Offshore
Other companies in insurance with reported offshore operations.
| Company | ASX | Reported Offshore | Offshore Destinations |
|---|---|---|---|
| Suncorp | SUN | 4,500+ | 🇮🇳 India🇵🇭 Philippines |
| QBE | QBE | 2,383+ | 🇵🇭 Philippines |
| Insurance Australia Group | IAG | 200+ | 🇵🇭 Philippines🇻🇳 Vietnam🇮🇳 India |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”
Additional Sources
This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify — not everything that exists.
Is something wrong or missing? Submit a correction. We welcome input from companies, employees, and researchers.