Medibank Private
ASX:MPLPartialReported Offshore Headcount
56+
reported 30 Jun 2025
Estimated % of Workforce
~1.4%
illustrative — not directly reported by the company
Destination Countries
Financial Context
Market Cap
$9.0B
Revenue
$8.2B
Net Profit
$500M
Estimated Wage Differential
~$5M/yr
CEO
David Koczkar
CEO Total Pay
$4,720,000
CEO earns
43x the average Australian worker
avg Australian salary $110K+/yr
Illustrative wage differential: if the 56+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$5M/yr (~1% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Financial data: FY2024. Estimate uses avg AU cost of $110,000+/yr (salary only, excluding super, office, recruitment) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2025, Medibank Private was reported to have 56+ offshore contractors and staff.
- This represents ~1.4% when compared to its current workforce of 3,956 (illustrative comparison only — not directly reported by the company).
- 🇵🇭 56+ staff reported in Philippines in Call Centre, Customer Support.
- Known outsourcing partners include Serco.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
Department Breakdown
| Department | Country | Headcount | Confidence |
|---|---|---|---|
| Customer Support | 🇵🇭 Philippines | 56 | Estimated |
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 30 Jun 2025 | IT | 🇮🇳 India | — | Estimated |
| 30 Jun 2025 | Customer Support | 🇵🇭 Philippines | 56 | Estimated |
| 1 Dec 2025 | Call Centre | 🇵🇭 Philippines | — | Confirmed |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Serco | BPO | — | Confirmed |
Insurance Peers
How Medibank Private's known offshore percentage (1.4%+) compares to reviewed insurance peers.
| Company | ASX | Known Offshore* | Offshore Destinations |
|---|---|---|---|
| Helia Group | HLI | None found | - |
| nib Holdings | NHF | None found | - |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”