Wesfarmers

ASX:WES

Diversified retail conglomerate. Bunnings, Kmart, Target, Officeworks, Priceline. 350+ offshore in Bangalore GCC.

Retail118,000 employees
Offshoring Summary
Figures reported in public sources at the dates shown. Current numbers may differ.

Reported Offshore Headcount

750+

reported 1 Jan 2017

Estimated % of Workforce

~0.6%

illustrative โ€” not directly reported by the company

Destination Countries

๐Ÿ‡ฎ๐Ÿ‡ณ India

Wesfarmers runs three separate offshore operations in India: (1) Wesfarmers Health/TCS outsourcing of IT, HR, Finance โ€” staff told to train replacements, described as "digging your own grave". CIO Troy Smith brought TCS from his previous role at Myer. TCS embedded with Priceline parent since 2013. (2) Kmart/Target's Anko GCC in Bangalore โ€” 350-444 staff handling IT, Inventory, Analytics, Finance. Started 2017. (3) Bunnings Technologies India in Bangalore โ€” dev centre est. 2020. Flybuys (Wesfarmers/Coles JV) also outsources to South Africa and Philippines.

Financial Context

Market Cap

$75.0B

Revenue

$44.2B

Net Profit

$2.5B

Estimated Wage Differential

~$64M/yr

CEO โ€” Rob Scott

$12,977,000

166x avg Australian worker

Illustrative wage differential: if the 750+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$64M/yr (~2.6% of reported net profit). This is an estimate based on industry averages, not company-specific data.

Would this company be profitable without offshoring?

Every dollar paid offshore leaves the Australian economy โ€” reducing local wages, tax receipts, and economic circulation. Why it matters

Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.

In Plain English

  • In 2017, Wesfarmers was reported to have 750+ offshore contractors and staff.
  • This represents ~0.6% when compared to its current workforce of 118,000 (illustrative comparison only โ€” not directly reported by the company).
  • ๐Ÿ‡ฎ๐Ÿ‡ณ 750+ staff reported in India in IT, Engineering.
  • Known outsourcing partners include Accenture, Tata Consultancy Services, EY.

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

The Story

  • 2017Kmart Group (Wesfarmers subsidiary) established KAS Services in Bangalore with one employee in a temporary office. [Anko GCC]
  • 2019KAS Services moved into a fully tech-enabled office in Embassy Manyata Tech Park, Bangalore, with capacity for 450 team members. [Anko GCC]
  • 2020Bunnings set up a dedicated technology development centre in Bangalore, separate from the Kmart operation. [iTnews]
  • 2025KAS Services rebranded to Anko. The Bangalore centre had grown to over 350 team members providing services in IT, inventory, analytics, finance, and an "accelerator" innovation function. [Anko GCC]

All facts sourced from public reporting. No editorial commentary. Click source links to verify.

Department Breakdown

DepartmentCountryHeadcountConfidence
IT๐Ÿ‡ฎ๐Ÿ‡ณ India350Confirmed
Engineering๐Ÿ‡ฎ๐Ÿ‡ณ India400Estimated

Offshoring Timeline

DateDepartmentCountryHeadcountConfidence
1 Jan 2017Engineering๐Ÿ‡ฎ๐Ÿ‡ณ India400Estimated
1 Jan 2025Engineering๐Ÿ‡ฎ๐Ÿ‡ณ Indiaโ€”Confirmed
1 Jun 2025IT๐Ÿ‡ฎ๐Ÿ‡ณ India350Confirmed

Consultancy Engagements

VendorTypeContract ValueStatus
AccentureManaged Servicesโ€”Confirmed
Tata Consultancy ServicesBPOโ€”

TCS engaged by Wesfarmers Health to outsource IT, HR, and finance (Oct 2024). Staff shadowed ahead of transition.

Unconfirmed
EYConsultingโ€”Confirmed

Other Retail Companies That Offshore

Other companies in retail with reported offshore operations.

CompanyASXReported OffshoreOffshore Destinations
Flight Centre Travel GroupFLT785+
๐Ÿ‡ฎ๐Ÿ‡ณ India
IDP EducationIEL750+
๐Ÿ‡ฎ๐Ÿ‡ณ India๐Ÿ‡ต๐Ÿ‡ญ Philippines๐Ÿ‡ป๐Ÿ‡ณ Vietnam
Nick ScaliNCK80+
๐Ÿ‡ต๐Ÿ‡ญ Philippines
Web Travel GroupWEB25+
๐Ÿ‡ต๐Ÿ‡ญ Philippines๐Ÿ‡ฎ๐Ÿ‡ณ India

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

News
Anko Global Capability Centre - About (Kmart Group / Wesfarmers)
โ€œAnko is the innovation and technology hub for Kmart Group Australia. Our team of over 350+ team members in Bengaluru delivers excellence. KAS Services journey started in 2017 with 1 employee. Provides services in IT, Inventory, Analytics, Finance, and Accelerator.โ€
News
Bunnings goes to Bangalore for new dev centre - iTnews
โ€œBunnings has revealed it will set up a dedicated technology development centre in the Indian software hub of Bangalore amidst a worsening Australian IT skills shortage.โ€

This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify โ€” not everything that exists.

Is something wrong or missing? Submit a correction. We welcome input from companies, employees, and researchers.