Wesfarmers
ASX:WESDiversified retail conglomerate. Bunnings, Kmart, Target, Officeworks, Priceline. 350+ offshore in Bangalore GCC.
Reported Offshore Headcount
750+
reported 1 Jan 2017
Estimated % of Workforce
~0.6%
illustrative โ not directly reported by the company
Destination Countries
Wesfarmers runs three separate offshore operations in India: (1) Wesfarmers Health/TCS outsourcing of IT, HR, Finance โ staff told to train replacements, described as "digging your own grave". CIO Troy Smith brought TCS from his previous role at Myer. TCS embedded with Priceline parent since 2013. (2) Kmart/Target's Anko GCC in Bangalore โ 350-444 staff handling IT, Inventory, Analytics, Finance. Started 2017. (3) Bunnings Technologies India in Bangalore โ dev centre est. 2020. Flybuys (Wesfarmers/Coles JV) also outsources to South Africa and Philippines.
Financial Context
Market Cap
$75.0B
Revenue
$44.2B
Net Profit
$2.5B
Estimated Wage Differential
~$64M/yr
CEO โ Rob Scott
$12,977,000
166x avg Australian worker
Illustrative wage differential: if the 750+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$64M/yr (~2.6% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Every dollar paid offshore leaves the Australian economy โ reducing local wages, tax receipts, and economic circulation. Why it matters
Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2017, Wesfarmers was reported to have 750+ offshore contractors and staff.
- This represents ~0.6% when compared to its current workforce of 118,000 (illustrative comparison only โ not directly reported by the company).
- ๐ฎ๐ณ 750+ staff reported in India in IT, Engineering.
- Known outsourcing partners include Accenture, Tata Consultancy Services, EY.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- 2017Kmart Group (Wesfarmers subsidiary) established KAS Services in Bangalore with one employee in a temporary office. [Anko GCC]
- 2019KAS Services moved into a fully tech-enabled office in Embassy Manyata Tech Park, Bangalore, with capacity for 450 team members. [Anko GCC]
- 2020Bunnings set up a dedicated technology development centre in Bangalore, separate from the Kmart operation. [iTnews]
- 2025KAS Services rebranded to Anko. The Bangalore centre had grown to over 350 team members providing services in IT, inventory, analytics, finance, and an "accelerator" innovation function. [Anko GCC]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Department Breakdown
| Department | Country | Headcount | Confidence |
|---|---|---|---|
| IT | ๐ฎ๐ณ India | 350 | Confirmed |
| Engineering | ๐ฎ๐ณ India | 400 | Estimated |
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 1 Jan 2017 | Engineering | ๐ฎ๐ณ India | 400 | Estimated |
| 1 Jan 2025 | Engineering | ๐ฎ๐ณ India | โ | Confirmed |
| 1 Jun 2025 | IT | ๐ฎ๐ณ India | 350 | Confirmed |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Accenture | Managed Services | โ | Confirmed |
| Tata Consultancy Services | BPO | โ TCS engaged by Wesfarmers Health to outsource IT, HR, and finance (Oct 2024). Staff shadowed ahead of transition. | Unconfirmed |
| EY | Consulting | โ | Confirmed |
Other Retail Companies That Offshore
Other companies in retail with reported offshore operations.
| Company | ASX | Reported Offshore | Offshore Destinations |
|---|---|---|---|
| Flight Centre Travel Group | FLT | 785+ | ๐ฎ๐ณ India |
| IDP Education | IEL | 750+ | ๐ฎ๐ณ India๐ต๐ญ Philippines๐ป๐ณ Vietnam |
| Nick Scali | NCK | 80+ | ๐ต๐ญ Philippines |
| Web Travel Group | WEB | 25+ | ๐ต๐ญ Philippines๐ฎ๐ณ India |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
โAnko is the innovation and technology hub for Kmart Group Australia. Our team of over 350+ team members in Bengaluru delivers excellence. KAS Services journey started in 2017 with 1 employee. Provides services in IT, Inventory, Analytics, Finance, and Accelerator.โ
โBunnings has revealed it will set up a dedicated technology development centre in the Indian software hub of Bangalore amidst a worsening Australian IT skills shortage.โ
This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify โ not everything that exists.
Is something wrong or missing? Submit a correction. We welcome input from companies, employees, and researchers.