EY

Officeworks (Wesfarmers) plans to offshore hundreds of Sydney and Melbourne jobs to India and the Philippines. Dozens of Western Sydney customer service centre staff made redundant — work replaced by call service in Manila. Geeks2U (Wesfarmers-owned tech support) and other office roles in Sydney and Melbourne to move to Bengaluru in coming months. Officeworks India already hiring for ~50 sales, technology and analyst roles in Bengaluru, with plans to shift hundreds of jobs in three phases. Wesfarmers Kmart and Target already employ ~500 in business and tech at their Global Capability Centre in Bengaluru. Managing director John Gualtieri (former Kmart/Target CEO) leading the change. Spokesperson cited "rising costs, increasing competition, and rapidly changing customer expectations." Federal government: "always back Australian jobs."

CBA announced 119 more Australian job cuts on 23 April 2026 (6 directly impacted by automation; 43 at Bankwest subsidiary). Mobile lending managers among roles targeted. FSU National Secretary Julia Angrisano: "CBA seems intent on hollowing out its frontline services, including mobile lending managers." 72% of CBA workers and 85% of Bankwest workers reported job-security concerns in an FSU survey.

VAGO report: Myki overhaul blew out $136.8M (25%). Total 15-year cost $2.8B. System absorbs 26c of every $1 in fare revenue vs 10c global benchmark. DTP failed to resolve known issues before awarding contract.

Myki overhaul blew out $136.8M (25%) from $543.6M to $680.4M with 18-month delay. Conduent $1.96B contract. Total 15-year cost estimated at $2.8B. System will absorb 26c of every $1 in fare revenue vs 10c global benchmark. Auditor says value for money unclear.

Perth-based Telco Services Australia accused of fabricating performance stats and covering up privacy breaches on Centrelink lines. $90M+ contract. Workers restricted to 2 bathroom breaks/day. Only 44% of outsourced ATO call staff stay beyond 12 months.

Deloitte charged the Australian government $290,000 for a welfare compliance report that contained AI-generated hallucinations, including references to non-existent academic papers and a fabricated quote from a federal court judge. A Sydney University researcher catalogued 20 errors. Deloitte refunded $63,000. Senator Barbara Pocock demanded a full refund.

CBA India workforce grew 21% to 6,788 (year to June 2025), a 138% increase since 2022. 700 of 2,000 IT engineers hired in prior 12 months were in Bangalore. FSU: By hiring for the same job at their own Indian subsidiary they have breached the Enterprise Agreement.

More than $49 million went to EY, $46 million to Deloitte, and $10.7 million to KPMG in the past six months.

Anko is the innovation and technology hub for Kmart Group Australia. Our team of over 350+ team members in Bengaluru delivers excellence. KAS Services journey started in 2017 with 1 employee. Provides services in IT, Inventory, Analytics, Finance, and Accelerator.

Macquarie has technology leaders in its Manila office. Over the past 13 years, they have been integral to the evolution of Manila as a technology hub.

Over 6,000 people across eight offices in India. 25 years of Global Integrated Delivery (GID). Offices in Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, Navi Mumbai, Vadodara. Supports local customers and collaborates with international teams to design complex assets globally.

Optus built Unified Data Platform with Tech Mahindra, Microsoft, Databricks. Multi-year partnership. Staff co-located at Optus Sydney campus.

After 5 years and $340M, expert panel found no elements usable. Of 30 capabilities developed, none progressed beyond functional testing. Ownership bounced between Finance, Services Australia, DTA. Total write-off.

myGov crashed when thousands of Australians tried to access Centrelink during COVID-19 lockdowns, forcing people to queue outside Centrelink offices. Key architect described it as a "huge disappointment".

Optus cuts 70 jobs from Business unit By Allie Coyne Oct 26 2017 12:26PM 1 More could still come. Optus has informed 70 people in its Business function that they will be made redundant following an efficiency review of the division. Staff were informed of the job cuts yesterday. It is understood a variety of roles across the Business unit were impacted. Optus declined to provide further detail on the job cuts but said it was offering affected employees redeployment or redundancy optio