Services Australia

Federal Government

Federal welfare and social services delivery.

Outsourcing Summary
Based on AusTender records and public reporting.

Outsourcing Vendors

8

Total Contracts

8

Work Performed In

Via outsourcing vendors

In Plain English

  • Services Australia has 8 outsourcing vendor relationships recorded on AusTender.
  • PwC ($1M), PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on Robodebt.
  • IBM, on panel (AusTender 2007-2025).
  • Serco, on panel (AusTender 2007-2025).
  • DXC Technology, on panel (AusTender 2007-2025).
  • Deloitte, on panel (AusTender 2007-2025).
  • KPMG, on panel (AusTender 2007-2025).
  • Infosys, on panel (AusTender 2007-2025).
  • EY, on panel (AusTender 2007-2025).

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

The Story

  • 2023PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on the Robodebt scheme. The Royal Commission found PwC complicit. [Royal Commission]
  • 2023Services Australia blamed its "dependency on outsourcing and contractors" for the pace of IT work. A Senate committee found "overdependence on outsourcing and consultants" was a root cause of government IT failures. [iTnews]
  • 2016-2021The Commonwealth paid $11.6 million to three private debt collection firms on commission: they earned more for recovering more debt. 170,000 debt notices were issued, with up to 20% found to be in error. [Royal Commission]
  • 2016The Robodebt scheme launched, an automated debt assessment system that matched Centrelink records with averaged ATO income data. 1,000 labour-hire staff were recruited to work the system. [Wikipedia]

All facts sourced from public reporting. No editorial commentary. Click source links to verify.

Consultancy Engagements

VendorTypeContract ValueStatus
PwCConsulting$1M

PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on Robodebt.

Confirmed
IBMManaged ServicesOn panelConfirmed
SercoBPOOn panelConfirmed
DXC TechnologyManaged ServicesOn panelConfirmed
DeloitteManaged ServicesOn panelConfirmed
KPMGManaged ServicesOn panelConfirmed
InfosysManaged ServicesOn panelConfirmed
EYManaged ServicesOn panelConfirmed

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

Other
AusTender Contract Data (2007-2025)
All Commonwealth Government contracts over $10,000 published on AusTender since 1 July 2007.
News
List of Australian Companies Outsourcing Contact Centres - Matchboard 2025
IAG (8.5 million customers) outsources at least part of their contact centre in 2025.
News
Robodebt Royal Commission findings on consulting
A short PowerPoint presentation by PwC became the agreed deliverable by government for a million-dollar consulting outlay on the Robodebt scheme.

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This list is not complete, and never will be

If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.

Read why

This started as an ASX 200 project and mostly still is. It has widened as stories landed from outside that list, so it now also covers employers that aren't ASX-listed, like Canva, Allianz Australia, SS&C and Crown Resorts, along with government departments and agencies. Companies get added when something surfaces about them, not by working through a list in order.

Australian companies are under no obligation to disclose where their work is done, and there is no register of offshored jobs. Everything here comes from something that surfaced publicly: an annual report, a modern slavery statement, a news article, a union statement, a government contract, or a tip from someone who was there.

So an absence usually means nobody has reported on that company and we haven't got to it yet, not that it keeps its work onshore. Some of the biggest offshorers say nothing at all. And because each figure counts only what a source actually stated, the real numbers can often run higher, sometimes much higher.

Every figure links to the source it came from, so you can judge it yourself rather than take our word for it. If you know something that is missing or wrong, tell us. Corrections are published, not quietly buried.

This profile reflects public information at the time of publication and may not match current operations. Is something wrong or missing about Services Australia? Submit a correction. We welcome input from companies, employees, and researchers.