Services Australia
Federal GovernmentNot Yet ReviewedOutsourcing Summary
Based on AusTender records and public reporting.
Outsourcing Vendors
8
Total Contracts
8
Work Performed In
Via outsourcing vendors
In Plain English
- Services Australia has 8 outsourcing vendor relationships recorded on AusTender.
- PwC ($1M) — PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on Robodebt.
- IBM — on panel (AusTender 2007-2025).
- Serco — on panel (AusTender 2007-2025).
- DXC Technology — on panel (AusTender 2007-2025).
- Deloitte — on panel (AusTender 2007-2025).
- KPMG — on panel (AusTender 2007-2025).
- Infosys — on panel (AusTender 2007-2025).
- EY — on panel (AusTender 2007-2025).
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- 2016The Robodebt scheme launched — an automated debt assessment system that matched Centrelink records with averaged ATO income data. 1,000 labour-hire staff were recruited to work the system. [Wikipedia]
- 2016-2021The Commonwealth paid $11.6 million to three private debt collection firms on commission — they earned more for recovering more debt. 170,000 debt notices were issued, with up to 20% found to be in error. [Royal Commission]
- 2023PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on the Robodebt scheme. The Royal Commission found PwC complicit. [Royal Commission]
- 2023Services Australia blamed its "dependency on outsourcing and contractors" for the pace of IT work. A Senate committee found "overdependence on outsourcing and consultants" was a root cause of government IT failures. [iTnews]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| PwC | Consulting | $1M PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on Robodebt. | Confirmed |
| IBM | Managed Services | On panel | Confirmed |
| Serco | BPO | On panel | Confirmed |
| DXC Technology | Managed Services | On panel | Confirmed |
| Deloitte | Managed Services | On panel | Confirmed |
| KPMG | Managed Services | On panel | Confirmed |
| Infosys | Managed Services | On panel | Confirmed |
| EY | Managed Services | On panel | Confirmed |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
Other
AusTender Contract Data (2007-2025)“All Commonwealth Government contracts over $10,000 published on AusTender since 1 July 2007.”
News
List of Australian Companies Outsourcing Contact Centres - Matchboard 2025“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”
News
Robodebt Royal Commission findings on consulting“A short PowerPoint presentation by PwC became the agreed deliverable by government for a million-dollar consulting outlay on the Robodebt scheme.”