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Services Australia

Federal Government

Federal welfare and social services delivery.

Government Outsourcing
Outsourcing Summary
Based on AusTender records and public reporting.

Outsourcing Vendors

8

Total Contracts

8

Work Performed In

Via outsourcing vendors

In Plain English

  • Services Australia has 8 outsourcing vendor relationships recorded on AusTender.
  • PwC ($1M) — PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on Robodebt.
  • IBM — on panel (AusTender 2007-2025).
  • Serco — on panel (AusTender 2007-2025).
  • DXC Technology — on panel (AusTender 2007-2025).
  • Deloitte — on panel (AusTender 2007-2025).
  • KPMG — on panel (AusTender 2007-2025).
  • Infosys — on panel (AusTender 2007-2025).
  • EY — on panel (AusTender 2007-2025).

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

The Story

  • 2016The Robodebt scheme launched — an automated debt assessment system that matched Centrelink records with averaged ATO income data. 1,000 labour-hire staff were recruited to work the system. [Wikipedia]
  • 2016-2021The Commonwealth paid $11.6 million to three private debt collection firms on commission — they earned more for recovering more debt. 170,000 debt notices were issued, with up to 20% found to be in error. [Royal Commission]
  • 2023PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on the Robodebt scheme. The Royal Commission found PwC complicit. [Royal Commission]
  • 2023Services Australia blamed its "dependency on outsourcing and contractors" for the pace of IT work. A Senate committee found "overdependence on outsourcing and consultants" was a root cause of government IT failures. [iTnews]

All facts sourced from public reporting. No editorial commentary. Click source links to verify.

Consultancy Engagements

VendorTypeContract ValueStatus
PwCConsulting$1M

PwC produced a PowerPoint presentation that became the agreed deliverable for a million-dollar consulting outlay on Robodebt.

Confirmed
IBMManaged ServicesOn panelConfirmed
SercoBPOOn panelConfirmed
DXC TechnologyManaged ServicesOn panelConfirmed
DeloitteManaged ServicesOn panelConfirmed
KPMGManaged ServicesOn panelConfirmed
InfosysManaged ServicesOn panelConfirmed
EYManaged ServicesOn panelConfirmed

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

Other
AusTender Contract Data (2007-2025)
“All Commonwealth Government contracts over $10,000 published on AusTender since 1 July 2007.”
News
List of Australian Companies Outsourcing Contact Centres - Matchboard 2025
“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”
News
Robodebt Royal Commission findings on consulting
“A short PowerPoint presentation by PwC became the agreed deliverable by government for a million-dollar consulting outlay on the Robodebt scheme.”

This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify — not everything that exists.

Is something wrong or missing? Submit a correction. We welcome input from companies, employees, and researchers.