IBM
🇺🇸 USAHeadquartered in USA
21
Australian Clients
15
Government Clients
6
Private Sector Clients
In The News
- 1 Feb 2024Defence ERP program costs balloon to $3.5 billion — iTnews
- 1 Jan 2020Qantas calls time on IBM, Fujitsu in tech modernisation
- 1 Dec 2019IBM Queensland Health Payroll: $6.19M contract became $1.25B disaster. 78,000 staff unpaid. IBM banned 12 years.
- 1 Jul 2018IBM $1B whole-of-gov deal called "absolute shocker" — ballooned to $2B+
- 9 Aug 2016Census 2016 website crash - IBM contract
Global Workforce
IBM has 282,200 employees globally.
🇮🇳
130,000
India
46.1%
🇺🇸
80,000
USA
28.3%
🌍
72,200
Other
25.6%
Government Clients
| Client | Type | Contract Value | Status |
|---|---|---|---|
| Department of Human ServicesGov | Managed Services | $2.8B $2.8B across 58 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of DefenceGov | Managed Services | $2.1B $2.1B across 174 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of Home AffairsGov | Managed Services | $1.6B $1.6B across 174 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Australian Taxation OfficeGov | Managed Services | $1.5B $1.5B across 48 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Services AustraliaGov | Managed Services | $1.2B $1.2B across 60 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of HealthGov | Managed Services | $167M $167M across 20 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of Veterans' AffairsGov | Managed Services | $92M $92M across 5 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of Foreign Affairs and TradeGov | Managed Services | $20M $20M across 49 contracts (AusTender 2007-2025) | Confirmed |
| Department of the TreasuryGov | Managed Services | $14M $14M across 3 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Bureau of MeteorologyGov | Managed Services | $13M $13M across 4 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Australian Bureau of StatisticsGov | Managed Services | $10M $9.6M Census 2016 contract. Website crashed on census night. | Confirmed |
| Australian Federal PoliceGov | Managed Services | $7M $7M across 12 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of Employment and Workplace RelationsGov | Managed Services | $6M $6M across 6 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of Infrastructure, Transport, Regional Development, Communications and the ArtsGov | Managed Services | $4M $4M across 1 unique contracts (AusTender 2007-2025, deduplicated) | Confirmed |
| Department of DefenceGov | Managed Services | — | Confirmed |
Private Sector Clients
| Client | Type | Contract Value | Status |
|---|---|---|---|
| Rio Tinto(RIO) | Managed Services | $100M $100M over a decade. HR, finance, IT, procurement back office. Work in India, Europe, South America. | Confirmed |
| ANZ(ANZ) | Managed Services | — | Confirmed |
| Commonwealth Bank(CBA) | Managed Services | — | Confirmed |
| NAB(NAB) | Managed Services | — | Confirmed |
| Telstra(TLS) | Managed Services | — | Confirmed |
| Westpac Banking Corporation(WBC) | Managed Services | — | Confirmed |
News & Sources
Defence ERP costs ballooned from $1.5B to $3.5B. IBM systems integrator bill alone $575M. Originally due 2025, now pushed to 2030. ANAO found conflicts of interest and Defence leaving ERP decisions to contractors.
Qantas calls time on IBM, Fujitsu in tech modernisation By Ry Crozier Jun 24 2022 7:01AM 2 In addition to ending its relationship with Telstra. Qantas is parting ways with IBM and Fujitsu, in addition to Telstra, under a major technology modernisation program. The “natural” end of the airline’s large and long-running IT relationships was accelerated by the pandemic, which encouraged Qantas to be “bold” in coming up with ways to reduce its technology spend and to set the airline up for
The 2016 Census website, managed by IBM under a $9.6 million contract, crashed on census night after a series of DDoS attacks. IBM was later fined and lost future government contracts.
Rio Tinto signed a global outsourcing deal with IBM affecting up to 800 back office employees. Deal could span a decade and be worth up to $100 million. Work divided between IBM operations in India, Europe and South America. Rio Tinto also outsourced application development to Infosys, and was looking to farm out considerably more work to Infosys and TCS.
Commission of Inquiry found IBM acted improperly. 78,000 staff received wrong pay or no pay. IBM banned from Queensland government for 12 years.
Vodafone Hutchison Australia awarded Tech Mahindra 5-year managed IT services contract, consolidating four previous vendors (Ericsson, HP, Tata, IBM).