EnergyAustralia

Electricity retailer and generator. Owned by CLP Group (Hong Kong).

Offshoring Summary
Figures reported in public sources at the dates shown. Current numbers may differ.

Reported Offshore Headcount

300+

reported 1 Nov 2015, EnergyAustralia moves ~300 call centre jobs to Manila

Estimated % of Workforce

N/A

Destination Countries

🇵🇭 Philippines

Financial Context

Estimated Wage Differential

~$26M/yr

CEO: Mark Collette

$2,300,000

29x avg Australian worker

Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.

In Plain English

  • In 2015, EnergyAustralia was reported to have 300+ offshore contractors and staff.

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

Other Energy & Utilities Companies That Offshore

Other companies in energy & utilities with reported offshore operations.

CompanyASXReported OffshoreOffshore Destinations
WorleyWOR6,000+
🇮🇳 India
AmpolALD200+
🇮🇳 India
InfratilIFT200+
🇵🇭 Philippines🇮🇳 India
AGL EnergyAGL155+
🇿🇦 South Africa🇵🇭 Philippines🇮🇳 India
Origin EnergyORG100+
🇨🇳 China🇵🇭 Philippines🇮🇳 India

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

News
List of Australian Companies Outsourcing Contact Centres - Matchboard 2025
IAG (8.5 million customers) outsources at least part of their contact centre in 2025.

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This list is not complete, and never will be

If a company isn't listed here, that doesn't mean it doesn't offshore. And every number is the lowest we can prove, so the real figures can often be higher.

Read why

This started as an ASX 200 project and mostly still is. It has widened as stories landed from outside that list, so it now also covers employers that aren't ASX-listed, like Canva, Allianz Australia, SS&C and Crown Resorts, along with government departments and agencies. Companies get added when something surfaces about them, not by working through a list in order.

Australian companies are under no obligation to disclose where their work is done, and there is no register of offshored jobs. Everything here comes from something that surfaced publicly: an annual report, a modern slavery statement, a news article, a union statement, a government contract, or a tip from someone who was there.

So an absence usually means nobody has reported on that company and we haven't got to it yet, not that it keeps its work onshore. Some of the biggest offshorers say nothing at all. And because each figure counts only what a source actually stated, the real numbers can often run higher, sometimes much higher.

Every figure links to the source it came from, so you can judge it yourself rather than take our word for it. If you know something that is missing or wrong, tell us. Corrections are published, not quietly buried.

This profile reflects public information at the time of publication and may not match current operations. Is something wrong or missing about EnergyAustralia? Submit a correction. We welcome input from companies, employees, and researchers.