Origin Energy
ASX:ORGPartialReported Offshore Headcount
100+
reported 1 Jan 2020 โ Origin to slash 140 jobs from Adelaide call centre
Estimated % of Workforce
~1.8%
illustrative โ not directly reported by the company
Destination Countries
Financial Context
Market Cap
$14.0B
Revenue
$15.8B
Net Profit
$800M
Estimated Wage Differential
~$9M/yr
CEO
Frank Calabria
CEO Total Pay
$5,600,000
CEO earns
51x the average Australian worker
avg Australian salary $110K+/yr
Illustrative wage differential: if the 100+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$9M/yr (~1.1% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Financial data: FY2024. Estimate uses avg AU cost of $110,000+/yr (salary only, excluding super, office, recruitment) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2020, Origin Energy was reported to have 100+ offshore contractors and staff.
- This represents ~1.8% when compared to its current workforce of 5,420 (illustrative comparison only โ not directly reported by the company).
- Known outsourcing partners include Accenture.
- 140 Australian jobs have been cut, with all occurring during periods of offshore expansion.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- September 2019Origin Energy closed its Adelaide call centre, cutting approximately 140 jobs. The closure followed a review of the company's international operations and customer service functions. [ABC News]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 30 Jun 2025 | Call Centre | ๐จ๐ณ China | โ | Estimated |
| 1 Dec 2025 | Call Centre | ๐ต๐ญ Philippines | โ | Confirmed |
| 1 Dec 2025 | Call Centre | ๐ฎ๐ณ India | โ | Confirmed |
Layoff Events
| Date | Headcount | Location | Department | Notes |
|---|---|---|---|---|
| 1 Sept 2019 | 140 | Australia | call_centre | Linked to offshoring record |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Accenture | Managed Services | โ | Confirmed |
Energy Peers
How Origin Energy's known offshore percentage (1.8%+) compares to reviewed energy peers.
| Company | ASX | Known Offshore* | Offshore Destinations |
|---|---|---|---|
| Ampol | ALD | None found | - |
| Beach Energy | BPT | None found | - |
| Deep Yellow | DYL | None found | - |
| EnergyAustralia | Yes, % unknown | ๐ต๐ญ Philippines | |
| Karoon Energy | KAR | None found | - |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
โIAG (8.5 million customers) outsources at least part of their contact centre in 2025.โ
โOrigin Energy closed Adelaide call centre, cutting ~140 jobs.โ