Origin Energy

ASX:ORGPartial
Energy5,420 employees
Offshoring Summary
Figures reported in public sources at the dates shown. Current numbers may differ.

Reported Offshore Headcount

100+

reported 1 Jan 2020 โ€” Origin to slash 140 jobs from Adelaide call centre

Estimated % of Workforce

~1.8%

illustrative โ€” not directly reported by the company

Destination Countries

๐Ÿ‡ต๐Ÿ‡ญ Philippines๐Ÿ‡ฎ๐Ÿ‡ณ India๐Ÿ‡จ๐Ÿ‡ณ China

Financial Context

Market Cap

$14.0B

Revenue

$15.8B

Net Profit

$800M

Estimated Wage Differential

~$9M/yr

CEO

Frank Calabria

CEO Total Pay

$5,600,000

CEO earns

51x the average Australian worker

avg Australian salary $110K+/yr

Illustrative wage differential: if the 100+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$9M/yr (~1.1% of reported net profit). This is an estimate based on industry averages, not company-specific data.

Would this company be profitable without offshoring?

Financial data: FY2024. Estimate uses avg AU cost of $110,000+/yr (salary only, excluding super, office, recruitment) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.

In Plain English

  • In 2020, Origin Energy was reported to have 100+ offshore contractors and staff.
  • This represents ~1.8% when compared to its current workforce of 5,420 (illustrative comparison only โ€” not directly reported by the company).
  • Known outsourcing partners include Accenture.
  • 140 Australian jobs have been cut, with all occurring during periods of offshore expansion.

Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.

The Story

  • September 2019Origin Energy closed its Adelaide call centre, cutting approximately 140 jobs. The closure followed a review of the company's international operations and customer service functions. [ABC News]

All facts sourced from public reporting. No editorial commentary. Click source links to verify.

Offshoring Timeline

DateDepartmentCountryHeadcountConfidence
30 Jun 2025Call Centre๐Ÿ‡จ๐Ÿ‡ณ Chinaโ€”Estimated
1 Dec 2025Call Centre๐Ÿ‡ต๐Ÿ‡ญ Philippinesโ€”Confirmed
1 Dec 2025Call Centre๐Ÿ‡ฎ๐Ÿ‡ณ Indiaโ€”Confirmed

Layoff Events

DateHeadcountLocationDepartmentNotes
1 Sept 2019140Australiacall_centreLinked to offshoring record

Consultancy Engagements

VendorTypeContract ValueStatus
AccentureManaged Servicesโ€”Confirmed

Energy Peers

How Origin Energy's known offshore percentage (1.8%+) compares to reviewed energy peers.

CompanyASXKnown Offshore*Offshore Destinations
AmpolALDNone found-
Beach EnergyBPTNone found-
Deep YellowDYLNone found-
EnergyAustraliaYes, % unknown
๐Ÿ‡ต๐Ÿ‡ญ Philippines
Karoon EnergyKARNone found-

What Public Sources Say

All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.

News
List of Australian Companies Outsourcing Contact Centres - Matchboard 2025
โ€œIAG (8.5 million customers) outsources at least part of their contact centre in 2025.โ€
News
Origin to slash 140 jobs from Adelaide call centre
โ€œOrigin Energy closed Adelaide call centre, cutting ~140 jobs.โ€