Reported Offshore Headcount
100+
reported 1 Jan 2020 — Origin to slash 140 jobs from Adelaide call centre
Estimated % of Workforce
~1.8%
illustrative — not directly reported by the company
Destination Countries
Financial Context
Market Cap
$14.0B
Revenue
$15.8B
Net Profit
$800M
Estimated Wage Differential
~$9M/yr
CEO — Frank Calabria
$5,600,000
72x avg Australian worker
Illustrative wage differential: if the 100+ reported offshore roles were instead employed in Australia at average local rates, the additional cost could be in the order of ~$9M/yr (~1.1% of reported net profit). This is an estimate based on industry averages, not company-specific data.
Would this company be profitable without offshoring?
Every dollar paid offshore leaves the Australian economy — reducing local wages, tax receipts, and economic circulation. Why it matters
Financial data: FY2024. Estimate uses avg AU employment cost of $110,000+/yr (incl. super and on-costs) vs offshore $25,000/yr (salary + on-costs). Actual figures vary by role, seniority, and location.
In Plain English
- In 2020, Origin Energy was reported to have 100+ offshore contractors and staff.
- This represents ~1.8% when compared to its current workforce of 5,420 (illustrative comparison only — not directly reported by the company).
- Known outsourcing partners include Accenture.
- 140 Australian jobs have been cut, with all occurring during periods of offshore expansion.
Based on data from public sources at the dates reported. Figures may not reflect current headcount. See sources below for full attribution.
The Story
- September 2019Origin Energy closed its Adelaide call centre, cutting approximately 140 jobs. The closure followed a review of the company's international operations and customer service functions. [ABC News]
All facts sourced from public reporting. No editorial commentary. Click source links to verify.
Offshoring Timeline
| Date | Department | Country | Headcount | Confidence |
|---|---|---|---|---|
| 30 Jun 2025 | Call Centre | 🇨🇳 China | — | Estimated |
| 1 Dec 2025 | Call Centre | 🇵🇭 Philippines | — | Confirmed |
| 1 Dec 2025 | Call Centre | 🇮🇳 India | — | Confirmed |
Layoff Events
| Date | Headcount | Location | Department | Notes |
|---|---|---|---|---|
| 1 Sept 2019 | 140 | Australia | call_centre | Linked to offshoring record |
Consultancy Engagements
| Vendor | Type | Contract Value | Status |
|---|---|---|---|
| Accenture | Managed Services | — | Confirmed |
Other Energy & Utilities Companies That Offshore
Other companies in energy & utilities with reported offshore operations.
| Company | ASX | Reported Offshore | Offshore Destinations |
|---|---|---|---|
| Worley | WOR | 6,000+ | 🇮🇳 India |
| EnergyAustralia | 300+ | 🇵🇭 Philippines | |
| Ampol | ALD | 200+ | 🇮🇳 India |
| Infratil | IFT | 200+ | 🇵🇭 Philippines🇮🇳 India |
| AGL Energy | AGL | 155+ | 🇿🇦 South Africa🇵🇭 Philippines🇮🇳 India |
What Public Sources Say
All information below is sourced from publicly available documents and reporting. Excerpts are direct quotes. Click source links to verify.
“IAG (8.5 million customers) outsources at least part of their contact centre in 2025.”
“Origin Energy closed Adelaide call centre, cutting ~140 jobs.”
This profile is based on publicly available information at the time of publication. It may not reflect current operations and should not be treated as a complete picture. We publish what we can verify — not everything that exists.
Is something wrong or missing? Submit a correction. We welcome input from companies, employees, and researchers.